Privacy Policy

1. Who we are

MG Window & Glass LLC is a window and door repair business located in Franklin Park, Illinois 60131, United States, serving Chicago and surrounding areas. We are responsible for the personal information we collect for the purposes described in this policy.

For privacy questions, email contact@mgwindowandglass.com or call +1 (872) 484-2576.

2. Information we collect

Information you provide. Depending on what you submit through our contact form, by email, by telephone or during a service enquiry, we collect:

• Your name and contact details, such as your email address and telephone number.
• Your town, ZIP code or service address when you provide it to request a quote or arrange work.
• Your message, the service requested, and details about the windows, doors, glass or damaged wood involved.
• Photos, measurements or other documents you choose to send us in connection with your enquiry.
• Correspondence, quote details, scheduling information and service records arising from our dealings with you.

Technical information. Our website and hosting systems may automatically record your IP address, browser and device information, requested pages, referring page, access times and diagnostic or security events. These records support website delivery, troubleshooting and protection against misuse.

Please provide only information relevant to your enquiry. Do not send Social Security numbers, account passwords, full payment card details or other unnecessary sensitive information through the contact form or ordinary email. Avoid including unrelated people or private documents in photos.

3. How we use information

We use information as reasonably necessary to:

• Respond to questions and requests for quotes.
• Understand the work requested and confirm service availability for your location.
• Prepare quotes, arrange appointments and provide requested services.
• Communicate about your enquiry, appointment, service or follow-up needs.
• Maintain relevant business records, handle disputes and meet applicable legal obligations.
• Operate, maintain and secure our website and communications systems.

Submitting a service enquiry does not subscribe you to a newsletter or authorize unrelated promotional messages. This policy explains our information practices; it does not itself constitute consent to marketing.

4. When we disclose information

We disclose information only as appropriate for the purposes described here, including to:

• Service providers: companies supporting website hosting, email delivery and storage, website maintenance, form processing, backups and security.
• People handling your request: authorized personnel and, where needed to perform the work you request, service contractors.
• Professional advisers: accountants, insurers or legal advisers when needed for business administration, claims or legal matters.
• Authorities or other parties: where required by law, lawful process, or reasonably necessary to protect rights, safety or property and investigate fraud or misuse.
• A business successor: in connection with a merger, acquisition, reorganization or transfer of the business, subject to applicable legal protections.

We may also disclose information at your direction. Access should be limited to information needed for the relevant purpose. We do not sell or rent personal information, or share it for cross-context behavioral advertising.

5. Cookies and tracking

Cookies are small files stored by your browser. Our website may use cookies or similar storage needed for site functionality, security and administrator login. The cookies used can vary according to the functions you access.

We do not use advertising pixels or third-party analytics to track visitors across websites. We do not permit third-party advertising networks to collect information through this website for cross-site behavioral advertising.

Your browser settings. You can delete or block cookies through your browser. Blocking cookies may affect some website functions. Deleting cookies does not delete information already sent to us in a form or email.

Do Not Track. Our website does not change its operation in response to browser Do Not Track signals. As described above, we do not engage in cross-site behavioral advertising. Where applicable law requires us to honor a recognized universal opt-out signal, such as Global Privacy Control, we will do so. These signals do not prevent information processing necessary to respond to your request or maintain website security.

6. Facebook and external links

Our website includes a link to our Facebook page. Clicking that link takes you to a service operated by Meta. Facebook may collect information under its own privacy policy, particularly if you are signed in. A standard outbound link does not itself embed a Facebook advertising pixel in this page.

If you contact us through Facebook, we receive the profile and message information that the platform makes available to us and use it to handle your enquiry. Meta processes information under its own terms and privacy policy. Other external websites are likewise governed by their own policies.

7. How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, taking account of the status of your enquiry, our relationship with you, service and warranty matters, applicable recordkeeping obligations and the establishment, exercise or defense of legal claims.

Unsuccessful enquiries do not necessarily require the same retention period as completed service records. Technical records and backups may follow separate operational and security retention cycles. When information is no longer needed, we delete it or make it non-identifying, subject to legal requirements and normal backup replacement cycles.

8. Security and processing locations

We use reasonable administrative and technical safeguards appropriate to the information we handle. No website, email system or method of electronic storage can be guaranteed completely secure. If a data security incident triggers legal notification obligations, we will provide the notices required by applicable law.

Our business operates in the United States. Website hosting, email, technical support or other service providers may process information in other countries. Information protection laws can differ between countries. Where applicable law requires safeguards for international processing or transfers, those requirements must be met. Contact us for information about processing locations relevant to your enquiry.

9. Your choices and privacy requests

You may choose not to provide personal information, although we may then be unable to respond, prepare an accurate quote or arrange services. To ask what information we hold about you, request a correction or request deletion, email contact@mgwindowandglass.com.

Depending on your residence and the laws that apply to our business, you may have rights to access, correct, delete or obtain a copy of personal information, or to opt out of certain processing. We will handle requests in accordance with applicable law. This policy does not imply that every state privacy statute applies to our business or that every request can be granted.

We may need to verify your identity and, if someone acts for you, their authority before responding. We request only information reasonably necessary for verification. Some records may need to be retained for legal obligations, ongoing services, security or legal claims. If we cannot fulfill a request, we will explain the reason and provide any appeal information required by applicable law. We will not unlawfully discriminate against you for exercising privacy rights.

You may ask us to stop optional follow-up communications. Necessary communications about ongoing work or legal matters may continue.

10. Children's privacy

Our website and services are intended for adults seeking property repair services and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review the situation and take appropriate steps, including deletion where required.

11. Changes to this policy

We may update this policy when our practices, services or legal obligations change. We will post the revised policy on this page and update the date above. For material changes, we will provide a prominent website notice or another appropriate notice, such as email where appropriate and available. Where required by law, we will obtain consent before applying a new use of previously collected information.

12. Contact us

For questions about this policy or to submit a privacy request, contact:

Please use email or telephone for privacy requests. Contact us first if you need a complete postal mailing address.